Privacy Policy

This Privacy Policy outlines how Sarmat (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects the personal information of users (“you” or “your”) accessing our website at https://www.sarmat.ae and using our associated services.

By accessing our website or providing your personal data, you agree to the terms outlined in this policy. This Privacy Policy is governed by the laws of the United Arab Emirates.

We may collect the following types of personal and non-personal data:

• Identity Data: Name, email address, phone number, job title, and company name.
• Technical Data: IP address, browser type and version, operating system.
• Usage Data: Website interactions, page views, session duration.
• Marketing Data: Preferences regarding marketing and communication.
• Payment Information: If you make purchases, we may collect billing details, but payment processing is handled by secure third-party gateways.

We use collected data for:

• Providing and managing our services
• Customer support
• Processing transactions
• Personalizing your experience
• Communicating updates and marketing
• Ensuring platform security and fraud prevention
• Compliance with legal obligations

We process your data under the following lawful bases

• Your consent
• Contractual necessity
• Legal compliance
• Legitimate interests (e.g., platform security, user experience improvement)

We do not sell your data. However, we may share your information with:

• Authorized third-party service providers (e.g., hosting, analytics, payment processors)
• Government authorities where legally required
• Business partners with your explicit consent

All third parties are bound by data protection obligations and confidentiality agreements.

We implement strong technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or alteration.

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Subject to applicable laws, you have the following rights:

• Access your data
• Correct inaccuracies
• Request deletion of your data
• Object to data processing
• Withdraw consent at any time

You may exercise these rights by contacting legal@sarmat.ae.

Data may be transferred to and processed in countries outside the UAE where our service providers operate. Such transfers are secured through contractual safeguards.

Our website uses cookies to enhance your browsing experience. For more details, refer to our Cookie Policy.

Our website may include links to external websites. We are not responsible for the content, privacy practices, or protection of information on these third-party websites.

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If such data is discovered, we will delete it promptly.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Continued use of our services indicates your acceptance of the revised policy.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: legal@sarmat.ae
• Phone: +971 4 229 5214
• Office: Office 1001, Al Matar Business Center, Ibis Hotel, Al Rigga Road, Deira, Dubai, UAE